PAYMENT:
We accept Visa, Master, American Express only, credit or debit card. If a bank check for special reasons, please confirm with Tianti Service Team before mailing in the bank check.
SHIPPING:
We ship worldwide, including to all US P.O. Boxes and US Territories. At this time, shipping is not available to APO/FPO/DPO addresses.
At this time, we ship to only one address per order. For shipping to multiple addresses, please place a separate order for each location.
SHIPPING METHODS:
USPS Domestic, USPS Domestic Priority Mail Express, USPS Priority Express Mail International, USPS Priority Mail International, and USPS First-Class International.
Standard delivery: Your package should arrive within 3-5 business days from the time of confirmation. Orders will be shipped using either USPS Ground or FedEx Ground. If an order is placed over the weekend, it will be processed on the following Monday.
Express delivery: Orders placed before 12:00 pm (EST) Monday-- Friday should arrive within 2 business days unless additional validation is required. Your package will be shipped using USPS Domestic Priority Mail Express. (Please note that some zip codes are not available for this service). Express orders placed over the weekend will be processed on the following Monday.
International Delivery: Please allow up to 10-15 days for international deliveries. If a longer period is needed, we will notify you by email.
SHIPPING FEES:
The shipping is calculated based on the total weight of your order, the destination country or region, as well as the desired carrier.
TRACKING YOUR SHIPMENTS:
Orders are usually shipped right after the payment is cleared, excluding national holidays or whenever U.S. post offices are closed. [COVID-19 factors are currently included.]
Once your package is shipped, we will send you a confirmation email with a tracking number.
If you have a registered account with Tianti Books, you can track the status of your order as well as your shipment information on our website.
RETURN:
- All sales are final. However, we are happy to accept returns if the products are not shipped yet, or in brand new condition after the order is placed within 30 days.
- Contact your carrier timely (for example U.S. Post office) for all damages or losses incurred during the transit. Tianti team will assist you when you have difficulties in communicating with your carrier.
-Occasionally there are printing or binding errors. To save time and expense, contact the publisher for a replacement directly.
DAMAGES:
Our policy does not cover any physical damage or loss that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
Contact the publisher and mail the damaged books/disks to them. The publisher's address is printed in the book.BACKORDERS:
All orders not in stock at the time of order will be placed on backorder unless the purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.
SERVICING COUNTRIES AND REGIONS:
We serve most of the countries and regions in the world, as long as the carrier to destination is not affected by COVID-19 (CCP Virus) pandemic.
SERVICE CONTACT:
Phone: +1 201 897 8788
Email: support@tiantibooks.org